HOW DO I CONTACT THE CLIENT EXPERIENCE TEAM?
Get in touch with the Client Experience team through email, fill our our contact form, or by phone during the following business hours:
Call: 416 241 2345
Monday to Friday | 10:00 AM - 4:00 PM (EST)
Please allow for 2 business days for a response.
HOW DO I SUBSCRIBE TO EMAILS?
Subscribe to our newsletters by inputting your email at the bottom of this page. If you’re having any issues, please contact firstname.lastname@example.org.
HOW DO I UNSUBSCRIBE FROM GREAT NORTHERN'S MAILING LIST?
You can always edit your preferences to customize the amount and frequency of emails by clicking "MORE OPTIONS" at the footer of one of our emails.
We're so sad to see you go! If you no longer wish to be a part of the Great Northern family, you can unsubscribe by clicking "UNSUBSCRIBE" at the footer of an email from us, or contact email@example.com for help!
WHERE DOES GREAT NORTHERN SHIP?
While our headquarters are in Canada, we ship all over the world to 150+ countries!
HOW CAN I TRACK MY ORDER?
Once shipping has been confirmed, you will receive an email with a link to track your parcel. The courier will display all updates.
HOW CAN I CHANGE / CANCEL MY ORDER?
Unfortunately after an order has been placed and processed it cannot be changed or canceled. Please contact firstname.lastname@example.org for further help / inquiries.
WHAT CURRENCY DOES BUWU CHARGE WITH?
All of our prices are based in CAD (the Canadian Dollar). However, you can change your currency using the top bar menu! We also accept USD, EUR, and RMB.
WHERE DO I APPLY MY PROMO CODE?
Enter the promo code during checkout on the order summary page. Once you have clicked “APPLY” the discount will automatically be added. Please ensure you’re on the correct website before adding your promo code as codes are region specific.
- Promo codes are only valid during the stated timeframe.
- We only offer price adjustments for valid promo codes.
- You can only use one promo code per order.
WHAT PAYMENT TYPES ARE ACCEPTED?
We accept Visa, MasterCard, AMEX, and ShopPay.
HOW ARE TAXES CALCULATED?
Sales taxes are by determined by the province or state the order is being shipped to. Prices displayed on the website do not include taxes, shipping, or handling fees. International orders will not be charged Canadian taxes; however, they may incur brokerage fees, import taxes or duties that are the responsibility of the customer to pay.