Shopping Cart

RETURNS & EXCHANGES

WHAT CAN I RETURN?

You can return or exchange any item that's in its original condition with tags (unwashed and unworn) or defective. Items purchased using a promotion code is eligible for an exchange only. Final sale items are not eligible for return.

 

CAN I RETURN ITEMS PURCHASED WITH A PROMO CODE?

You can exchange the item for the same style in a different size or color. Unfortunately, we do not offer full refund on discounted/promotion code items.

 

CAN I GET A PRICE ADJUSTMENT ON MY ONLINE ORDER?

Yes, we offer a one-time price adjustment if an item is marked down or eligible within 14 days of your order date.

Simply send us an email message at social@gertex.com within the fourteen 14 day window. We'll refund you the difference in your original form of payment.

 

HOW DO I REQUEST A RETURN?

Please first ensure that your items are eligible and that you request your return within 14 days of receiving your items (based off the date of delivery attached to your tracking number). If your items are not eligible for a return, or your request is past 14 days of delivery your return request will be denied.

To request a return, contact us at social@gertex.com with your order number, a list of the items you'd like to return, and the reason for the return. Once our Client Experience team receives your email, they'll email you with the next steps.

Please note that customers are required to cover return shipping costs. 

 

HOW SOON WILL I RECEIVE MY REFUND FOR MY RETURN?

Once your return has been received at our warehouse, please allow 5 business days for your refund to be issued. Know that our team will notify you once the refund has been processed.


Depending on your financial institution, it can take 3-7 business days for the refund to appear on your statement. If you do not see the refund past 7 business days, please reach out to your financial institution.