WHAT ARE MY SHIPPING OPTIONS?
OUR SHIPPING OPTIONS TO CANADA & THE US INCLUDE:
- Free Curbside Pickup at our Toronto Address!
- Free shipping on orders over $35.
- 7-14 Business Days.
- Standard Shipping.
- 2-4 Business Days.
- $10 Flat Rate.
*There are no extra duties or fees incurred with local or international shipping.
*Please note that due to COVID-19, orders may take longer to ship. Please contact the courier with any shipping questions. For more information, please visit our COVID-19 Information Page.
CAN I SHIP MY ORDER TO A PO BOX?
PO Boxes are valid shipping addresses.
Please contact Client Experience if you have further questions. We can be reached by email at email@example.com.
CAN I SHIP TO MULTIPLE ADDRESSES?
You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
HOW LONG WILL MY ORDER TAKE TO PROCESS?
You should receive an order confirmation email within hours of placing your order. Please allow 1-3 business days for your order to be processed and packaged in our shipping facility. Orders placed on weekends or statutory holidays will be processed out the next business day. Orders are processed once credit card authorization and verification have been obtained.
HOW LONG DOES SHIPPING TAKE?
Arrival time depends on shipping option that is selected at checkout. Please refer to "SHIPPING OPTIONS" for more information.
For shipments to remote locations, please allow up to 14 business days for delivery. During sale and holiday periods, additional processing time may be required.
HOW CAN I CHECK THE STATUS OF MY ORDER?
Once an order has shipped, we'll send you an e-mail with the tracking number. It may take 72 hours for your tracking number to be activated on our carrier's site.
WHAT IF I AM NOT SATISFIED WITH MY ORDER?
Here at Great Northern, we want our customers to be 100% happy.
We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your order arrives damaged, please accept the delivery and email firstname.lastname@example.org so that we can assist you with your order. Please note that if you refuse your order, or any part of it without authorization, you will be responsible for all shipping charges.
CAN I REDIRECT MY ORDER?
Please check that we are shipping your package to the correct address. Once shipped, extra charges will apply to re-direct your order. Please contact us at email@example.com for any changes to be made to your delivery location.